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How Univé Reduced Cycle Times with A Custom Underwriting Workbench

From a 2-month process cycle to just 5 days

The Underwriting Department at Univé Het Groene Hart faced a critical challenge: lengthy process cycles were delaying the approval of insurance policies, creating inefficiencies and impacting customer satisfaction. Determined to streamline operations, Univé partnered with LINKITSYSTEMS to develop a custom Underwriting Workbench that seamlessly integrated into their complex IT environment.

Despite initial hurdles—such as limited IT flexibility and the need for a highly customized solution—together we created a system that enhanced underwriting processes by an impressive 87%, reducing cycle times from two months to just five days.

The Challenge

Univé Het Groene Hart approached LINKITSYSTEMS’ for its 4SURE design, with a clear objective: to reduce process cycle times. The company had previously seen the success of its parent organization’s collaboration with 4SURE and wanted to replicate that success for its regional office.

The issue was clear: Univé Het Groene Hart was operating with minimal automation. For example, property insurance claims were still being entered manually—despite 80% of these processes being prime candidates for automation. However, their existing IT infrastructure lacked the flexibility to support advanced automation.

Adding complexity, each regional Univé office operated with unique workflows, further complicating the task of creating a unified, streamlined solution. The fragmented IT landscape, combining in-house and off-the-shelf systems, created bottlenecks for mid-office employees, who often had to:

Perform repetitive tasks across multiple systems.
Update customers manually.
Record data in different platforms without synchronization.

The Solution

To address these challenges, LINKITSYSTEMS began by conducting a comprehensive business assessment to identify bottlenecks and inefficiencies. Armed with this analysis, we built a robust business case showcasing the significant cost savings and efficiency gains that automation could deliver.

The key was to tackle Univé’s fragmented IT landscape while introducing a solution that was both powerful and adaptable. Our approach included:

Developing a Low-Code Underwriting Workbench: We designed a centralized platform capable of integrating all essential tasks and systems into a single workflow. This low-code system provided:
- Built-in decision rules to accommodate the diverse product offerings and unique workflows across Univé’s regional offices.
- Automation for repetitive tasks, allowing employees to focus on more complex activities.
Creating a Seamless Integration: The Workbench was designed to fit effortlessly into Univé’s existing IT infrastructure, bridging gaps between systems and unifying operations.
Streamlining Processes: By automating manual data entry and enabling real-time updates across systems, Univé could reduce repetitive tasks while enhancing overall accuracy and speed.

The Results

The implementation of the custom Underwriting Workbench delivered transformative results for Univé Het Groene Hart:

87% efficiency improvement: Process cycles were reduced from two months to just five days.
Streamlined workflows: Automation replaced manual tasks, allowing employees to focus on higher-value work.
Scalable solution: The platform’s flexibility ensured it could adapt to the needs of various regional offices, supporting Univé’s growth and operational consistency.

Conclusion

This case study demonstrates how a tailored, low-code solution can empower organizations to modernize even the most fragmented IT landscapes. By focusing on Univé Het Groene Hart’s unique needs, LINKITSYSTEMS delivered a system that not only streamlined operations but also provided the agility required for future innovation.

Low-code isn’t just a tool—it’s a strategy for transformation.

How Univé Reduced Cycle Times with A Custom Underwriting Workbench

From a 2-month process cycle to just 5 days

The Challenge

The Solution

The Results

The implementation of the custom Underwriting Workbench delivered transformative results for Univé Het Groene Hart:

Conclusion

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